Privacy Policy – Locate My Will

Locate My Will, LLC ("Locate My Will," "we," "us," or "our") respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our website and application (collectively, the "Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically through your use of the Service, and information relating to third parties that you provide in connection with your use of the Service. You represent that you have authority or consent to provide any third-party information.

Information you provide to us includes names, email addresses, phone numbers, account credentials, and payment information (processed by third-party provider(s)). We may collect identity verification information, including government-issued identification (such as a driver's license or passport), photographs, and related personal data to verify your identity. This information may be collected directly by us or by our third-party identity verification service providers acting on our behalf. You may decline to provide requested identity verification information; however, doing so may limit your ability to access certain features of the Service.

A "verified" designation indicates only that a user has completed certain identity verification steps through our processes. It does not guarantee the user's identity, legitimacy, or authority and should not be relied upon as such.

2. How We Use Information

We use identity verification information to verify users, prevent fraud, enhance the security of the Service, and comply with legal and regulatory obligations. In some cases, where automated verification is unsuccessful, we may conduct a manual review, which may include reviewing submitted documents, comparing images, or requesting additional documentation or confirmation of identity.

3. How We Share Information

We do not sell your personal information. We may share information with service providers, notification recipients, legal authorities, and in connection with business transfers. We may share identity verification information with trusted third-party service providers who assist us in verifying user identities. These providers are contractually obligated to protect your information and to use it solely for identity verification, fraud prevention, security, and related purposes.

4. Data Retention

Identity verification information is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, including identity verification, legal compliance, dispute resolution, and enforcement of our agreements.

We may also retain certain information for legitimate business purposes, including fraud prevention, security, recordkeeping, and compliance with applicable law.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

In the event of a data breach involving your personal information, we will take reasonable steps to investigate and, where required by applicable law, notify affected individuals and relevant authorities. We may also take appropriate steps to mitigate the effects of any such incident.

6. Your Rights and Choices

You have certain choices regarding how we communicate with you and how your information is used.

a. Communication Preferences

• Email Communications: You may opt out of receiving marketing emails by following the unsubscribe instructions included in those emails.
• Text Messages: You may opt out of receiving text messages by following the instructions provided in the message or contacting us directly.
• Phone Calls: You may request that we stop contacting you by phone.

b. Cookies and Tracking

You may control cookies and similar technologies through your browser settings. Disabling cookies may affect certain features of the Service.

c. Additional Privacy Rights

Depending on your state of residence, you may have additional rights under applicable law, including the right to access, correct, or delete your personal information, and to opt out of certain data uses. Please see Section 9 (U.S. State Privacy Rights) for more information.

7. Third-Party Services

The Service relies on third-party providers, including payment processors, identity verification providers, hosting providers, and communication service providers (such as email and SMS delivery). These third parties operate independently and have their own privacy policies and practices. We do not control and are not responsible for the privacy or security practices of such third parties.

Your interactions with such third parties are governed by their respective terms and privacy policies.

8. Children's Privacy

The Service is not intended for individuals under the age of 18, and we do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from an individual under 18, we will take reasonable steps to delete such information with or without prior notice.

9. U.S. State Privacy Rights

Certain U.S. states, including California, Colorado, Connecticut, Virginia, and others, provide residents with specific rights regarding their personal information. If you are a resident of one of these states, you may have the following rights, subject to applicable legal limitations:

a. Right to Access

You may request confirmation of whether we process your personal information and request access to a copy of the personal information we maintain about you in a readily usable format, subject to applicable legal requirements, identity verification, and limitations provided under law. This right does not include access to our internal systems, proprietary technology, or information about other users.

b. Right to Correction

You may request that we correct inaccurate personal information maintained about you.

c. Right to Deletion

You may request that we delete your personal information, subject to certain exceptions (such as where retention is required for legal, security, or operational purposes).

d. Right to Data Portability

You may request a copy of your personal information in a portable and, to the extent technically feasible, readily usable format.

e. Right to Opt Out of Certain Processing

Depending on your state of residence, you may have the right to opt out of:

• The sale of personal information (note: we do not sell personal information).
• The sharing of personal information for targeted advertising (if applicable).
• Automated profiling used to make decisions that significantly affect you, where applicable, under law.

f. Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last Updated" date and may provide additional notice through the Service or by other means, where appropriate. Your continued use of the Service after any changes become effective constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed of any updates.

11. Contact Information

If you have any questions about this Privacy Policy or the Service, please contact Locate My Will, LLC at support@locatemywill.com and/or Attn: Locate My Will, LLC, P.O. Box 14, Niantic, CT 06357.